Extended Services
Our training, consulting, and support services can provide you with the help you need to get the most from your complete business solution. And, when your business requirements change, we can help to make sure that your systems grow with your business.

Education and Training
The value of the software is in using the software. At NetCube SYSTEMS we provide a full range of education and training solutions to help your team do just that - use the software efficiently and effectively. We provide technical and application training for your team and end-user training for your employees. Our training can be delivered anywhere throughout the world, either at your location or at our global state-of-the-art Education Centers. 

Consulting
NetCube SYSTEMS will work side by side with you before and after you have gone live, to ensure that you get the benefits you want. Whether this means worldwide implementation, advanced technology consulting, or day-to-day consulting, our team is committed to your success.

Support
We keep your systems running smoothly with timely, accurate, professional support at one of four service levels. Our world-class support offers you Web-based knowledge bases, extensive electronic self-help tools, proactive communication and Web discussion groups, software updates, knowledgeable telephone support consultants, and account management.

Business Continuity
Disasters can be in any form like Natural, Man made – intentional (explosions), or something far less spectacular, such as a corrupted file / virus. Even something as commonplace as a crashed disk head could be a disaster if it happens on the-CEO's laptop the morning of a crucial investor presentation. Anything that results in an unplanned outage has the potential to be a disaster to anyone within the enterprise.

It is crucial to have a plan for catastrophic events, but planning such recovery still leaves an enterprise exposed to the risk of lost revenue and lost productivity resulting from occurrences that are far more mundane. In fact, at least 80 percent of all data loss results from human error and as per studies, 3 out of 5 companies go under after a disaster.

The Business Continuance (BC) plan 
Determine the criticality of each application in your organization and prioritize them. 
Determine application interdependencies (input from one application. affecting other). 
Carefully examine time to recovery. 
Include security. 
Document the plan so that non-IT staff can understand it. 
Test - a plan that protects the enterprise from the risk of lost productivity and revenue cannot be considered functional until it has been tested
Review the plan periodically. 
Develop partnerships with vendors and other IT organizations for implementing the plan.

Outstanding features:
Most data backup and recovery plans need to go further to safeguard crucial information resources. This is particularly true in disaster recovery, when equipment losses can compound an already complex restoration process. 
Automate your day-to-day back-up/restore – in your existing environment – no special hardware. 
Provide off-site storage in a highly fault tolerant environment – offsite data will be available 24 x 7 – over the internet or physical tapes.
Reduce operational chaos during business recovery
Present a full (and low -expertise-required) road map for recovery
Simplify and automate full or partial system restores
Reduce the time and expense required for planning and auditing your disaster recovery processes.

Components of the Solution:
The major components of the Business Continuance solution are based around the following Tivoli software products from IBM.

1. Tivoli Storage Manager (TSM):
Protects and manages the backup/restore of a broad range of data from a company's entire IT infrastructure-from mainframes and servers to laptops and desktops automatically from a centralized location at high speeds. 

2. Tivoli Data Protection for databases and applications (Oracle/SQL/Exchange etc.)
Tivoli Data Protection products are designed to maximize the performance of backup and restore procedures of the individual applications / databases – by automated routines.

3. Tivoli Disaster Recovery Manager for detailed recovery (this is an integrated feature of TSM)
Develops the detailed roadmap for disaster recovery, achieve full data recovery and helps businesses get their IT resources back online and functioning after a disaster event.
I. Minimizes operational chaos, making it easier to prioritize tasks,
II. Locates essential data resources and automate the steps to recovery. 
III. Audits and test disaster recovery plans, 
IV. Minimizes the time and resources for such tasks.

4. Bare Metal Restore for Tivoli Storage Manager to complete data recovery efforts
• Rapid & error free recovery to the pre-failure state of systems, configurations, applications and data
• Recover /clone a complete machine - almost one command

For a disaster recovery plan to be effective, an easy-to-follow, well-documented way to retrieve off-site copies of mission critical data and applications is essential. If disaster strikes, it is critical to have a step-by-step disaster recovery plan in place so that even junior-level administrators can complete the recovery of machines and data.

In the uncertainty surrounding a disaster recovery, the challenges associated with a full or partial system recovery can multiply. This can cause delays in restoration, or even incomplete or inadequate system recoveries. The above solution, anchored by IBM & Tivoli Storage Manager, helps remove those roadblocks. Disaster recovery is further supported by Tivoli Disaster Recovery Manager, which provides the tools for a recovery plan to be completed quickly and effectively using offsite copies created by Tivoli Storage Manager. When machines are seriously damaged or corrupted, Bare Metal Restore works in combination with Tivoli Storage Manager to help enable the cloning or rebuilding of operating systems and data with minimal intervention from system administrators. 

The result: a business continuance solution from Tivoli software that gets a company’s priority- infrastructure operating again, minimizing disruptions even under the most dire circumstances.